MicroTally 14 / WinTally FAQ

This FAQ will always be a work in progress. We will add the most common questions here.

My order arrived with no manual, no WinTally software, and no download cable, whats up?

Normally, the MicroTally 14 is shipped without these items. The manual is online at this website, the latest version of WinTally is also always available for download from this site and the download cable is an industry standard DB9 style serial cable which you probably already have or can easily get at your local computer supplier. If you purchase a cable, just make sure that the end that plugs into the MicroTally 14 does not have protruding hardware that make it difficult seat firmly into the MicroTally 14 unit. This hardware is locking screws that do not withdraw completely flush to the front surface of the connector, or connectors that are not molded and have protruding lips holding the connector.

My laptop does not have a serial port, how do I communicate with the MicroTally 14?

If your laptop does not have a serial port, it should have a USB port. You will need to purchase a USB to serial converter. Most any brand will work okay. You shoud be able to pick these up for less than $20.00 at any computer supply store, Office Depot, Radio Shack, online, etc. They are cheap, don't buy used. Our experience indicates that the less expensive units work better with our type of product.

How do I upgrade my MicroTally 14 to the latest firmware?

Whenever you download the latest version of WinTally, it will contain the latest version of MicroTally 14 firmware. When you connect your MicroTally 14 unit with WinTally you will automatically be notified by WinTally if it has a more recent version of MicroTally 14 firmware available and you will be prompted to upgrade the unit. WARNING! If you have data in the MicroTally 14 that you are going to be downloading, do not upgrade until you have downloaded the data. After you have upgraded the MicroTally 14 check to make sure the unit is reset (Start Date/Time should be your PC's current Date/Time and data should be at 0%).

How do I get the MicroTally 14 data into my Excel spreadsheet?

Once downloaded, WinTally will let you export data into a spreadsheet and database compatible *.CSV file. You may export the data in interval totals, or as timestamps. See the MicroTally 14 manual on Exporting data.

My data was collected with the North arrow pointing East, can I correct this in the office?

Yes, WinTally will allow you to rotate North to any of the cardinal directions. This often occurs when the data collecting person confuses which direction is North. See the MicroTally 14 manual on Intersection orientation.

Since the MicroTally 14 does not have a time display, our Studies started 4 minutes too soon, how do we fix this??

WinTally will allow you to correct the start time before you generate any reports or exports. On the "Data Selection" window, which is displayed before printing or exporting, there is a field called "Adjust study start time by". You can enter in any number of minutes here (positive or negative) to adjust the time forward or backwards.

Why won't WinTally connect to the internet to upgrade?

WinTally connects to the update server on port 80 and using the HTTP protocol (just as a web browser does). If you are behind a proxy server WinTally will currently not be able to auto-upgrade, a future version will have the ability to work through proxy servers. For now you will just have to check the (WinTally webpage) for new versions... download them there, uninstall your old one, and install the new version.

I am having a problem uninstalling WinTally so that I can install a new version. What can I do?

There have been a couple of reports, from some users with Windows 98, of strange error messages and problems uninstalling previous versions of WinTally software. We are not sure what is causing this problem and are looking into this to see if there is anything within our control that we can do. The fix for now seems to be a utility that Microsoft makes, the "Windows Installer CleanUp Utility".

Their utility will clean up old and unused items that Windows still has in it's "installed programs" list. Please give this a try to see if it helps. If it does not, please contact us for further assistance. Click here to go to Microsoft's website where you can download the utility.

If you don't find the answer to one of your questions here, and you have not yet done so, then please browse through our MicroTally 14 / WinTally Online Manual or Download the manual in PDF Format.